((((((( SPECIAL ANNOUNCEMENT )))))))

We are now updating our system. If you are having a difficult time to open a new account, please e-mail us your name, mailing address, e-mail address and telephone number with area code. Then we will input your information into our customer files and inform you when it's ready! (Within 8-12 hours). We are sorry about the inconvenience and thank you for your business.

E-Mail : Support@vietnamphonecard.com

~~~ Frequently Asked Questions/Help ~~~

( Helpful Tips to Call Vietnam )

1. What makes our vietnamphonecard.com different from others?
A: vietnamphonecard.com is the collection of best rates and quality phone cards for calling to Vietnam and Asian countries. We save you money and time. It saves more than 30% on your residential long distance phone bill for both domestic and international phone calls. It also save your time to drive to the grocery store to buy your regular phonecard. Everything you need is your credit card and just few clicks.

2. Is your site secure for credit card transactions?
A: Yes, we use 128-bit Secure Socket Layer Encryption technology by VeriSign. This is the encryption standard use by ALL major Internet merchants. In addition, we Never store your credit card information in our databases. That means more security & safety for you.

3. Can I use my bank ATM/Check Card or a Debit Card to purchase from this website?
A: Yes! We accept MasterCard, Visa, and Discover card. We also accept all ATM/Debit/Check Cards with MasterCard or Visa logo.

4. Why must you call to verify my order?
A: At vietnamphonecard.com, confirming your order is our way of ensuring consumer protection against credit card fraud. Our highly-trained customer service representatives inspect and verify all new orders to guarantee your online security. All fraudulent orders are reported to the appropriate authorities.

5. What is phone card PIN # ?
A: A PIN # is the Personal Identification Numbers designated for that particular phonecard for you to make a phone call.

6. What is the difference between a phone card PIN and a calling card?
A: A calling card is a physical card printed with dialing instructions, rules, and especially a PIN number required to make a phone call. What you buy from us on our Web site is PIN numbers only. The instructions and the rules are sent to you with the PIN numbers via e-mail. It is fast, secure, and free of shipping / handling fees. It has the same quality as our physical phone cards sold from our retail store and our distributors.

7. How does a prepaid phone card work?
A: * Dial the Access Number (Usually the toll-free # or local #) from any touch-tone telephone.
* At the voice prompt, enter your PIN numbers.
* At the next voice prompt, enter your destination phone number. Upon each use, the caller is told how many minutes are remaining for the pre-determined value of the card purchased.
* To make another call, you don't need to hang up, just press # key 2 times and wait for voice prompt.

8. What is a connection fee?
A: A connection fee is a charge on every call made. It works by reducing the number of minutes left on a phone card. Phone cards with high connection fees are referred to as "long call" cards. They work to the advantage for a user who talks for long periods of time, if not the entire phone card at one time. Therefore, they are more economical for medium to long calls. Phone cards that have a small connection fee or no connection fee are called "short call" cards, and are suitable for short to medium duration calls.

9. Can I usually get through to the countries I call to?
A: Generally speaking the answer is yes. No telecom carrier can guarantee 100% up time, but vast majority of calls get through the first time. You'll see the difference once you experience our PINs.

10. Can I call more than one country?
A: Yes, you can call as many countries as your limit will allow you to call.

11. Will the PINs work from all touch-tone phones, home, hotel or payphones?
A: As a rule, for the countries listed, you may use from almost any touch tone phone. There are no guarantees. In some countries certain hotels may have a small surcharge on tollfree access.

12. Will I get my PIN # Instantly (Rightaway)?
A: Yes, If your credit card transaction have been approved, You don't need to wait for the e-mail to get the PIN #, It should be AUTOMATICALLY delivered to your My Account Instantly. So you can just login & go to your My Account & click to the Phonecard Pins & click into the Order Dates, then you should find your PIN # there. At the same time, your PIN # & The Toll Free numbers also will be immediately sent to your e-mail address. Now You just need to follow the instructions of the card, and you are ready to make a call!

13. What happens if I forget my password to login?
A: If you click on the"Forgot Password?" links on the login panel, our system will automatically send you a Temporary Password to your registered email address. Please use this password to login your account. You have to type the password in the password box exactly the way it appears above, or you can COPY it then PASTE it in the password box to login. After that click on "My Account" then "Edit Account" to change to your own password, then click "Update"

14. What happens if I forget my PIN #?
A: All of your previous orders (including PIN # s) are stored on your "My Account" page. If you would like to look up a PIN # from a previous order simply login to your account with your email address and password, After that click on My Account then click into the Phonecard Pins & the Order Dates to get your PIN #.

15. Am I going to be charged anything on my regular phone bill?
A: No, prepaid phonecard works totally separate from your regular phone bill. Remember, you are dialing a toll free 800# with the card that you just purchased to make a long distance call, so it has nothing to do with the long distance services.

16. Are there helpful tips to buy a right phone card to call Vietnam ?
A: Pick a phone card that will give you the best value for the kinds of call you plan to make: Short calls, long calls, home phones or mobile phones, or during peak-time and off-time calls. Since we specialize in marketing phone cards to call Vietnam, you will find most of our cards provide incredible low rates and best digital fiber optic voice quality.

Peak-Time : is the busy traffic time for calls to Vietnam especially during holiday seasons or special events such as: New Year, Christmas, Fathers Day, Mothers Day, and etc.
Peak time for calls originated from USA to Vietnam daily is:
6 pm to 8 pm PST = 8 am to 10 am Vietnam Time.
4 am to 6 am PST = 6 pm to 8 pm Vietnam Time.
Off-Time: is the time that there are less traffic calls to Vietnam (other time different than Peak Time). Calls usually get connected easier during the Off Time.

Callers usually experience busy signals from Vietnam and during Peak Time due to lack of capacity of some service providers. That is the reason why we selected only the best well known carriers in the industry who have large capacity and ability to get calls connected for our customers most of the time.

17. What is your return policy?
A: Once the PIN number is delivered to the customer via e-mail, The Sale is Final. The physical phone cards, which are shipped, can be returned if unscratched and PIN number is not displayed. A 10% of restocking fees will be charged. If you have a problem with a card access number, experience quality problem or unable to use your phone card, call the customer service number of the service provider on the card description page. Customer Service should be able to resolve any problems you may have. Be sure to have your PIN number available when calling. If the customer service cannot resolve your problem, Then we will make every attempt to ensure your satisfaction. Please mail us with your Account Name & the Order/Invoice # to Support@vietnamphonecard.com

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